FAQ Products and Ingredients
Natural refers to ingredients sourced or derived from a nature, in a manner that is ethical and sustainable. Delivering therapeutic benefits to the skin with high efficacy and zero toxicity. This is echoed by our brand ethos, “From terra to derma”.
Yes, every ingredient we use in our formulations is vegan, plant based, or plant derived. We do not test on animals at any point within our supply chain or pay for another company to conduct testing. We are in the process of getting BWC certified.
Organic botanicals comply with standards for commercial organic farming, which includes using no synthetic pesticides or herbicides, or hormones on the crops. Along with this, organic farming preserves ecological systems and diversity.
Wild crafted or wild harvested botanicals are not farmed or sprayed with any kind of pesticide. They are wild, native and organic by their own nature and retain the positive attributes of plants grown in their normal habitat.
They are harvested sustainably via the following guidelines:
- Endangered species may not be harvested.
- Immature plants may not be harvested.
- More than 15% of a particular plant in an area may not be harvested.
- Surrounding plants and/or environment may not be damaged.
- Compromised or polluted plants may not be harvested.
- Seeds must be planted to replace whole plants that are harvested.
The Omega Complex Facial Oil contains macadamia and mongongo nut oils. The Maia Nail + Cuticle Oil contains mongongo nut oil. The Gaia Body Nutri-Scrub contains shea butter, which typically does not irritate people with nut allergies, but we recommend consulting your physician first if you have a nut allergy.
No, our products are 100% soy free.
None of our products contain gluten or gluten-derived ingredients. However we do use oats in our Gaia Body Nutri-Scrub and Epione Therapeutic Bath Soak, although oats are gluten free they may be processed in a facility that also processes gluten containing ingredients. We mention this for your safety.
We are committed to using only truly natural, non-toxic ingredients and avoiding synthetic preservatives. We utilise a natural ECOCERT approved preservative system in our Gaia Body Nutri-Scrub. Additionally we incorporate natural Vitamin E (Tocopherol), in all of our formulations for its antioxidant properties.
All of our products are completely natural, and we never use synthetic preservatives. Our natural preservation methods give our products a shelf life of typically 9-12 months when unopened and are tested to ensure safety and purity. We recommend use within 6 months for optimal efficacy. To maintain efficacy for the maximum timespan, keep products out of direct sunlight, upright; in a cool, dry, and dark place.
We do not use synthetic stabilisers, so our natural products packaged in glass are sensitive to temperature changes. Butters tend to soften and liquify in hot weather, and harden and solidify in cold weather; this in no way affects the quality of your product. You may notice snowflake-like precipitation of the mango butter in the Maia Nail + Cuticle Oil under cold conditions. The shea butter in the Gaia Body Nutri-Scrub may liquefy under hot conditions. If your product has melted during transit, stir through and place it in the refrigerator for an hour or two to allow it to firm up.
We are dedicated to sustainability at every level of our supply chain and are committed to reducing our carbon footprint. We ensure that our suppliers provide us with ingredients that are ethically sourced and sustainably harvested. The majority of our ingredients are sourced within Southern Africa.
Yes, each product is lovingly handcrafted in small batches. This ensures that our products are of the highest quality and efficacy.
Yes, we are a small, woman owned business. Based in the sunny, coastal city of Durban, SA. All of our products are crafted in our studio – this includes everything from formulating, infusing, creating, bottling, labelling, and shipping.
We will often have promotions that include complimentary samples with every full-size online order when we have them available and in stock. We cannot guarantee that they will be included. We will soon have mini kits available for purchase that are perfect for exploring our range!
Our formulations are composed of natural ingredients, and as we all know, Mother Nature and her bounty is not standardised. This means that the colour, aroma, and/or texture of our formulations may vary with every batch. This in no way negates nor compromises the quality of our products.
The complete list of ingredients can be found under each product listing on our website. If you have any questions or concerns about ingredients and pregnancy/breastfeeding, please consult with your physician.